Refund policy
At Solo Moves, every piece is created with quality and purpose. If you're not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- Items must be unworn and unwashed.
- Original tags must still be attached.
- Items must be returned in their original packaging.
- Proof of purchase is required.
Items showing signs of wear, damage, or alteration cannot be accepted.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final Sale items
- Custom or personalised products
Exchanges
Need a different size?
We're happy to exchange eligible items, subject to stock availability.
Refunds
Once your return has been received and inspected, we will notify you of the approval status.
Approved refunds will be issued to your original payment method within 5–10 business days.
Original shipping charges are non-refundable unless the return is due to our error.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging.
We'll resolve the issue as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or we shipped the wrong product.
Contact
For all return enquiries, please contact:
Email: solomoves23@gmail.com